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June 2, 2025

Welcome to People and Properties, the Cohen-Esrey newsletter where we celebrate the successes of our team members and keep you informed about what is happening in the Cohen-Esrey world. If you have something you would like to share or an achievement that you would like to celebrate, please send it to Lee Harris at lharris@cohenesrey.com. If you are on a property, please print and distribute this newsletter to each member of your property team. You can also find People and Properties on KnowledgeNet. Click here to view previous editions. 

Remembering Lana

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Our team member, Svetlana “Lana” Frank tragically passed away after a short illness on Friday, May 23, 2025. We are heartbroken and her passing reminds us of how fragile life is.

 

Lana was born in Kazakhstan where she graduated from Art School and later earned a master’s degree in economics. She began her professional life as an accountant with Karaganda Railroad Company.

 

Lana’s professional journey in the U.S. led her to earn her pharmacy technician license and later joined Cohen-Esrey in 2022, where she became a valued member of our team as a Property Accounting Assistant. During her nearly three years, she was incredibly dedicated, always brought a positive attitude to her work, and was quick to lend a hand to others.

 

Outside of work, Lana was a gifted photographer, capturing the beauty of everyday life through her lens. Her artistry earned her numerous accolades, and, in 2024, she proudly held her first photo exhibition in her native Kazakhstan—a dream realized and a legacy of beauty she leaves behind. We have a beautiful piece of Lana’s artistic photography that we are framing to hang in the Accounting Department as a reminder of our friend.

 

Lana had a special way of seeing the world. She brought brightness and warmth wherever she went. Whether she was exploring museums, enjoying her favorite honey cake, reading tarot cards, or wandering with her camera in hand, she did so with a childlike wonder that was contagious. She reminded us to slow down, to notice, and to appreciate the quiet moments.

 

More than anything, Lana was a devoted mother, a loving wife, and a true friend. Her presence enriched our lives in ways words cannot fully express, and her absence leaves an empty space we will feel deeply.

 

We extend our heartfelt condolences to Jeff (husband), Dasha (daughter), and all who loved her. Lana will be dearly missed, but her spirit will continue to inspire all of us who were lucky enough to know her.

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Senior Living in Sioux City

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Century II is a 62 and older community is located next to Mercy Hospital in downtown Sioux City, IA. Qualified residents are eligible for Section 8 rental assistance. Built in 1978, the property consists of 80 units in a five-story structure. Laundry facilities are available on each floor and residents enjoy a large community room with full kitchen along with a picnic and grilling area. Public transportation is nearby. Apartments are equipped with high-speed internet access, Wi-Fi, and wheelchair accessibility. One-bedroom apartments are 483 square feet and rent for $1,085 per month. The Century II team also manages the West Park Apartments, a 51-unit 62 and older community that is a few blocks away. West Park was built in 1976 and is a three-story structure that also offers Section 8 rental assistance. One-bedroom units are 600 square feet and rent for $1,123 per month, while two-bedroom apartments are also 600 square feet and rent for $1,248 per month. Cohen-Esrey Communities (CEC) manages the properties for a third-party client.

 

Sioux City, IA, borders South Dakota to the west-northwest and Nebraska to the west. The metro population is 150,000 and the city is located at the navigational head of the Missouri River. It is home to several cultural points of interest including the Sioux City Public Museum, Sioux City Art Center and Sergeant Floyd Monument, which is a National Historic Landmark. The city is also home to Chris Larsen Park, commonly referred to as "the Riverfront" which includes the Anderson Dance Pavilion, Sergeant Floyd River Museum & Welcome Center and Lewis and Clark Interpretive Center.

 

Julie Merrill (2025), is the Property Manager and Jayme Dannen-Deal (2024), Regional Vice-President, is the interim Regional Manager. Mike Gioia (2020), is the Senior Property Accountant and Nancy Lewis (2021) is the Accounting Assistant.

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West Park

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We welcome the following new team members to Cohen-Esrey and the Nexus 5 Group.

  • Christopher Banks – Trails at Lehow, Englewood, CO – Property Manager

  • Briana Evans – Geneva Tower, Cedar Rapids, IA – Property Manager

  • Amber Cruz – Preserve at Westover Hills, San Antonio, TX – Assistant Property Manager

  • Marcus Martin, Sr. – Robison Terrace, Texarkana, TX – Make Ready Technician

  • Joseph Hill – Corporate – CEAI Intern

  • Malachi Smalley – Walnut Street Flats, Reedsburg, WI – Property Manager

  • Petrika Done – Elmhurst Terrace, Elmhurst, IL – Maintenance Technician

  • Joseph Carpenter – Idlewild Estates, Poplar Bluff, MO – Maintenance Technician

  • Alexandria Snavely – Brighton Creek, Kansas City, MO – Leasing Agent

  • Kierra Anderson – Park at Forest Hill, Memphis, TN – Property Manager

  • Akia Gates – Perry 81, Overland Park, KS – Leasing Agent

  • Jerrold Hester – Lincoln Heights Townhomes, Hastings, NE – Lead Maintenance Technician

  • Richard Roop – Marshalltown Senior Residences, Marshalltown, IA – Maintenance Technician

  • Joshua Maas – Pam Apartments, Pampa, TX – Maintenance Technician

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 Meet the Oneida Mill Lofts Team

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Meet the Oneida Mill Lofts team. (L to R) Shalanda Corbett (2025), Assistant Property Manager; Travarus Washington (2024) Lead Maintenance Technician; and Aisha Robinson (2023) Property Manager.

 

Cohen-Esrey Communities (CEC) manages the 133-unit Oneida Mill Lofts, an affordable community in Graham, NC, for a partnership between the Cohen-Esrey Development Group (CEDG) and Third Wave Housing.

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Transformational Construction

Construction continues at Cohen-Esrey Development Group (CEDG) future communities.

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Construction continues around the courtyard Lofts at Creekview in San Antonio, TX.

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Horizontal plumbing installation in Building 6 at Village Park in Amarillo, TX.

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Drywall installation in Building 1 at the Heritage at Cottonwood Creek in San Marcos, TX.

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Plumbing and electrical underground work continues at Overlook 157 in Asheville, NC.

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A Healthy Tip

By Gina Long (2022), Human Resources Business Partner

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Keep a Clear Head This Summer: Tips to Prevent Headaches and Migraines on the Job

June is National Migraine and Headache Awareness Month

I have suffered from migraines since 2005.  I am extremely highly functioning, but over the years I’ve learned a few things that make me more comfortable and able to push through to feeling better.

💧 Hydrate First, Not Last

Drinking water or any caffeine-free drinks is important. If plain water is boring, add your favorite fruit—or, in my case, I prefer to have a hydration stick once a day, and then I can drink plain water the rest of the day. There are many low-sugar options that help you hydrate and make your water taste more enjoyable.

💤 Respect Your Rest

Lack of sleep – even one rough night – can set you up for a headache the next day. I sometimes struggle with getting enough rest. If I become overtired, that is also a migraine trigger. It’s important to cut back on-screen time before bed. Create a routine before bed that promotes good sleep, including relaxing music, taking a hot shower, or listening to meditation on your streaming service of choice.

 Reduce Sugary Snacks

Too much sugar (like from processed foods and candy) can contribute to headaches. It’s OK to balance a sweet treat here and there, but if you binge on sugar, it can cause a brutal headache—especially if consumed before bedtime. If you have a sweet tooth, try snacking on fruits or lower-sugar candy that does not have artificial sweeteners. Artificial sweeteners have also been known to cause headaches.

🕶️ Enjoy the Sunshine

Wear your sunscreen, a good pair of UV-protection sunglasses, and a hat with a brim when you’re outdoors, and soak up some rays. Vitamin D is a vital part of helping our bodies have energy and feel good. Get out and take a short walk or just spend a few minutes getting some fresh air. Take a break from staring at the screen, whether it’s your phone or computer.

🚨 Know the Signs            

If you experience intense throbbing pain, sensitivity to light or sound, or nausea, it could be a migraine. Talk to a healthcare provider—especially if headaches are getting more frequent or severe.

✅ Bottom Line: Small Changes = Big Relief                     

You don’t have to make a bunch of changes at once. Start with one tip this week and build from there. Your head—and your workday—will thank you.

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Congratulations, Jade!

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Jade Leak (2025), Property Manager at Panorama Heights in Colorado Springs, CO, was recently honored by the Apartment Association of Southern Colorado as the recipient of the Lyceum Award. Congratulations, Jade! She made the following presentation at the AASC meeting entitled, Dressing for Success: The Power of Appearance in a Professional Life. The following is that presentation.

 

“Today, I want to talk to you about a concept that’s more than just superficial – it’s a powerful tool in our personal and professional lives – dressing for success. It’s easy to think that what we wear doesn’t matter or that it’s all about our skills and abilities. But let me tell you, how you dress can have a significant impact on the way you’re perceived and how you feel about yourself.

 

First, let’s explore the psychology of clothing. It’s been proven that clothing has an impact on how we perceive ourselves and how others perceive us, which suggests that the clothes we wear can influence our thoughts, behaviors, and performance. When you dress in a way that makes you feel confident, competent, and polished, it’s not just about looking good – it’s about changing your mindset to reflect that same success.

 

When you dress for success, you’re sending a message to the world around you. Think about it: when  you meet someone for the first time, one of the first things they notice is your appearance. Your clothes are like an introduction, even before you say a word. If you’re dressed well, you convey professionalism, attention to detail, and respect for yourself and the people you’re interacting with. This doesn’t mean you have to wear a suit and tie every day, but dressing appropriately for the situation can set you apart in a competitive environment.

 

Dressing for success is not about wearing expensive clothes or following every fashion trend. It’s about finding a style that matches your professional role and creates a sense of authority and trust. Imagine you’re walking into a job interview or a big presentation. What you wear can give you that extra confidence boost. It’s not just about impressing others; it’s about how you feel inside. When you know you look good, you feel good. And when you feel good, you perform better.

 

But it’s not just about others – your attire can affect your own productivity. Research shows that wearing clothes that make us feel empowered can improve focus and performance. So, whether you’re working from home or in an office, the choice to dress well can transform the way you approach your day. The simple act of putting on clothes that reflect your best self can boost your motivation and help you tackle challenges with more determination.

 

There’s a say: ‘Dress for the job you want, not the job you have.’ And this rings true in many ways. If you dress like a leader, you will start to embody those qualities. Whether you’re aiming for a promotion, preparing for an interview, or simply trying to improve your day-to-day performance, dressing with purpose can help elevate your goals. You’re showing the world – and yourself – that you’re ready for what’s next.

 

In conclusion, the idea of dressing for success isn’t just about vanity or putting on a costume. It’s about aligning your outward appearance with the mindset and ambition you have for your future. When you dress intentionally, you increase your confidence, improvement your chances of success, and leave a lasting impression on those around you.”

Successfully Working With an Angry Resident

Working with an angry apartment resident requires patience, empathy, and effective communication. Property Managers and the property team play a critical role in diffusing tense situations and maintaining a positive relationship with residents, even during conflict.

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  1. Stay Calm and Professional – When approached by an angry resident, maintain a calm and composed demeanor. Avoid reacting emotionally, even if the resident raises their voice or uses harsh language. Your professionalism can help de-escalate the situation and set the tone for a more productive conversation.

  2. Listen Actively – Allow the resident to explain their concern without interruption. Often, anger stems from feeling unheard or disrespected. Use active listening techniques like nodding, maintaining eye contact, and paraphrasing their statements to show that you understand their frustration.

  3. Show Empathy – Express understanding and compassion for their situation, even if you believe the complaint is unfounded. Phrases like “I understand why you’re upset” or “That sounds frustrating” validate the resident’s feelings and demonstrate that you care about their experience.

  4. Ask Clarifying Questions – Gently ask questions to get to the root of the issue. Understanding all the facts helps you identify a practical and fair resolution. Avoid assumptions, and take notes if needed to track the details of the complaint.

  5. Offer Solutions – Once you’ve gathered the necessary information, present possible solutions. Be transparent about what actions you can take and any limitations due to policies or regulations. If a solution cannot be immediate, provide a clear timeline and follow through as promised.

  6. Set Boundaries if Necessary – If the resident becomes abusive or threatening, it is appropriate to calmly set boundaries. Let them know that you are willing to help, but only if the conversation remains respectful. Know when to involve a supervisor or security if the situation escalates beyond verbal conflict.

  7. Follow Up – After the issue is resolved, follow up with the resident to ensure they are satisfied. A brief check-in can rebuild trust and reinforce that their concerns are taken seriously.

 

Handling resident anger professionally not only resolves individual complaints but strengthens community relations and enhances your reputation as a responsive and caring housing provider. It’s also a step toward delivering Customer Fulfillment.

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Congratulations Again, Alexis!

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In January 2025, we congratulated Alexis Cruz (2024), Human Resources Coordinator, for earning her SHRM-CP certification. It’s time to congratulate Alexis again as she recently completed her Caliper Certification! Cohen-Esrey has used Caliper Assessments to assist in hiring since 2003. To achieve her certification, Alexis completed pre-course work and participated in three half-day online training sessions.

 

The training provided her with the skills to read and analyze Caliper Assessments, supporting more informed hiring decisions and offering insight into team communication styles and dynamics.

 

Congratulations, Alexis, on completing another specialized training course! We’re excited to see you continue to grow and succeed.

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The Professor Says . . .

  • First, he says we should use the term “residents” rather than “tenants.” Tenants occupy commercial properties and residents occupy apartments.

  • He also said that we are all “team members” instead of “employees.” Yep, that sounds better for sure.

  • Apartment complexes are “properties” or better yet, “communities” rather than “projects.”

  • The good professor recommends that we speak of “Customer Fulfillment” instead of “customer satisfaction.” Fulfillment reflects a higher state of emotional wellbeing than satisfaction does.

  • Finally, for those of us in the tax credit business, the Low-Income Housing Tax Credit (LIHTC) can have negative connotations in some circles. Professor Verbose suggests using the term “Affordable Housing Tax Credits.”

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Professor Verbose stopped by recently (via Zoom) to remind us about certain elements of the English language that relate to the apartment industry.

Thank you, Professor!

 

P.S. The professor also reminds us to remember the hyphen between Cohen and Esrey – i.e. Cohen-Esrey. Class dismissed.

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Cities of Cohen-Esrey

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Colorado Springs, nestled at the base of one of America's most iconic peaks—Pikes Peak—offers a unique blend of natural beauty, cultural vibrancy, and military presence. Located about 70 miles south of Denver, it is the second-largest city in Colorado and home to a population of over 480,000 residents. Its dramatic mountain views, semi-arid climate, and abundance of outdoor activities make it an attractive destination for both residents and visitors.

 

One of the most defining features of Colorado Springs is its proximity to the Rocky Mountains. Pikes Peak, rising 14,115 feet, inspired Katharine Lee Bates to write “America the Beautiful.” Visitors can drive, hike, or take the famous Pikes Peak Cog Railway to the summit, enjoying breathtaking views along the way. The city is also home to Garden of the Gods, a registered National Natural Landmark, where dramatic red rock formations create an awe-inspiring landscape perfect for hiking, climbing, and photography.

 

Colorado Springs has a strong military presence, housing several major installations including the United States Air Force Academy, Fort Carson, Peterson Space Force Base, and Schriever Space Force Base. This contributes significantly to the local economy and community, influencing everything from employment to civic events. Additionally, the city hosts the U.S. Olympic & Paralympic Training Center, reinforcing its identity as a hub for elite athletics.

 

The city’s cultural life is rich with museums, art galleries, and theaters. The Colorado Springs Fine Arts Center at Colorado College offers a variety of exhibitions and performances, while local institutions like the Pioneers Museum and the Money Museum delve into regional and numismatic history. Old Colorado City and Manitou Springs—historic districts on the city’s western edge—offer charming streetscapes filled with boutiques, restaurants, and artisan shops.

 

Economically, Colorado Springs benefits from a diverse base including aerospace, defense, cybersecurity, and tourism. It has also grown in reputation as a desirable place for remote workers and tech startups, in part due to its high quality of life, scenic surroundings, and comparatively lower cost of living than Denver.

 

With its mix of stunning natural attractions, strategic importance, and welcoming community, Colorado Springs stands out as a dynamic city that balances adventure and opportunity, making it a unique gem in the American West.

 

Cohen-Esrey currently manages two properties totaling 183 units in Colorado Springs. However, we are working with a third-party client on assuming the management of several additional assets in the city. More to come on that opportunity soon.

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Core Value of the Month

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An Empowerment Story

By Annie Jett (2024), Property Manager, Windsor Court

Annie Jett (2024), is the Property Manager at Windsor Court in Arkansas City, KS. Here is what she has to say about her Empowerment:

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“I was born and raised in the small town of Arkansas City, KS. Windsor Court, the building I manage, is in that same town. My mother was young when she had me, in essence we’ve grown up together.  Throughout my lifetime I’ve watched that woman sacrifice herself to give my siblings and me the things that we needed no matter the cost to her. I’ve seen her fail, but I’ve never seen her quit. She taught me to be resilient, to lead with a kind heart. She knew there were things in this life that she couldn’t give me, so she instead taught me to keep my head down, to work hard and to go out in the world and forge the path I wanted.

 

At 22 years old, I walked into Windsor Court, looking for a job. Due to poor life choices I had pretty much worked everywhere in my small town, and short of moving this was the only option I had left. Fortunately for me, the property at the time saw something in me, probably desperation, but at any rate, I was employed. My first day on

the job, I was standing inside a seven-story high rise, with 26 vacant units and very little money to work with.  It seemed overwhelming at the time. If this beautifully broken building has taught me anything about success, it’s that the most important thing I can do is to show up, to be consistent. Eventually that earned me the respect of my residents, they have seen me at my worst, my best, and most stages in between, and they have loved me anyways. They’ve set boundaries when I needed them, shown me grace when I’ve needed it, and inspired me in ways that other people haven’t been able to. My residents fight for me even when I forget to fight for myself. They have helped me find my self-worth, and each day I walk through those doors it is my personal goal to return just a little of that to my community.

 

I’ve seen several management companies come through Windsor Court’s doors – usually they decide to hire the employees that come with the building. When Cohen-Esrey took over the building I didn’t receive an offer letter. I was devastated, a decade of my life was over, my past had finally caught up to me. At this point, I was faced with a couple choices. I could sulk and let my hurt feelings dig the hole deeper or I could do what my Momma and my residents expected me to do. Keep my head down, and work hard, make the most of the time I had left at Windsor. I chose the second option. After six weeks of ugly crying, and a whole bunch of selfcare, my offer letter came. And at that moment I couldn’t feel anything other than gratitude, I was so thankful for the opportunity. I knew at that moment Cohen-Esrey expected a certain level of professionalism, and I was willing to do anything I could to prove that I was capable and deserved the gift I’d been given.

 

By this point I was very knowledgeable about the maintenance side of Windsor Court, and I had tried multiple times with many other companies to advance, to become the manager at Windsor. It wasn’t until I met big bad Alisha Brooks (2017), Regional Manager, that someone’s perspective was large enough to see my vision; someone who had experienced her own setbacks and transformed them into success. She is calm under pressure, powerful and fierce, all I knew was that I wanted to be like her when I grew up. Alisha’s leadership makes me believe that there is literally nothing that I can’t accomplish. She took her confidence and made it my own. She’s a mentor and at times a therapist, she’s created a space that is safe to ask questions, a team that leans on each other, and a productive work environment that diminishes the fear of failure.

 

The touch points were helpful. CE University courses taught me quite a bit, but what truly made me want to be Cohen-Esrey-strong were the dedicated team members who didn’t let me slip through the cracks or feel alone for one second. Brent Phillips (2021), Maintenance and Safety Director, is the only Maintenance Director I've ever seen bring a tool bag into this building. He proved to me at that moment that no matter what the task, he was willing to lend a hand wherever necessary. At the Annual Leadership Conference when my hearing impairment made it difficult for me to engage, Cassie Colston (2004), Regional Vice-President, and Rebecca Grimm (2019), Regional Manager, managed to find a way to incorporate higher volumes and slides to include me without singling me out. I know it wasn’t just for me, but it sure felt like it was! Cathy Everetts (2024), Compliance Specialist – your dedication to growing my knowledge when it comes to compliance has been unmatched, I have absolutely no clue how you have time for anything else.

 

The Cohen-Esrey Core Values aren’t just a poster that hangs behind my desk. They are a way of life that has been adopted and brought to life by a brilliant group of people that I am excited to have the privilege of working with and learning from. For me, Cohen-Esrey has been a new perspective, not just professional but personal as well.  Thank you to each and every person that has thus far shared a piece of their skill set with me in order to grow my own. Thank you all for creating a safe place for me to be vulnerable enough to ask questions when I'm in doubt and to truly have the freedom to transform into the best version of myself. Together we are Cohen-Esrey. And that's Empowering.”

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A Fun Photo!

Here’s a photo of 1009 Baltimore in downtown Kansas City, MO. This was where the offices of Robert E. Esrey and Company were from the early 1970s until 1976 when the company moved to the Penntower Building at 3100 Broadway in Kansas City, MO. Bob Esrey’s office was in a large walk-in safe! Humble beginnings . . .

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NPS Leaderboards

The three NPS Leaderboards have been updated as of May 30, 2025. In the 50-Units or Less category, Willow Point (Concordia, MO) remains the leader with a score of +91.30. In the Properties 51 to 120-Units category, Pam Apartments (Pampa, TX) bumped its NPS to +91.67. And in the Properties of More than 120-Units category, The Boulevard (Springfield, IL), stays in the lead with an NPS of +89.36. There are 21 properties on Leaderboards – one more than last month.

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People and Properties

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